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Fancy Bazar, the bustling trading hub of Northeast India, faced significant challenges in managing parking operations efficiently while ensuring accurate fee collection. With thousands of vehicles entering the area daily and millions of dollars' worth of materials being traded, the need for a robust and reliable fee collection system was paramount. By deploying a digital fee collection system, facilitated by Barrel Scope, GMDA (Guwahati Metropolitan Development Authority) was able to curb cash leakage and gain valuable analytics.
Before the implementation of the digital fee collection system, Fancy Bazar Government Parking Lot relied on a manual, cash-based payment process. This approach was susceptible to cash leakage and posed challenges in accurately tracking and recording parking revenues. The sheer volume of vehicles entering the area daily, coupled with the fast-paced trading environment, made it difficult to ensure precise fee collection and maintain transparency.
To address these challenges, GMDA floated a National Tender to identify a competent agency that would deploy necessary Hardware, Software and provide training to class IV government employees manning the parking lot. Barrel Scope won the prestigious contract and not only deployed an immediate digital system, but also undertook the task of improving skills of the parking lot attendants. The system was deployed in collaboration with Axis Bank and Stackfusion where each player provided their technical and process expertise.
The implementation process began with the installation of automated entry and exit gates equipped with smart sensors and license plate recognition cameras. Each vehicle's entry and exit were recorded, ensuring accurate fee calculation based on the duration of parking. A centralized management system was established, providing real-time insights and analytics on parking activities.
Upon entry, drivers pass through seamlessly as the cameras and RFID readers identify the vehicle and create a digital timestamped ticket. At exit, the drivers are directed to the automated payment kiosks strategically placed within the parking lot. These kiosks offer multiple payment options, including digital wallets, QR Code, and mobile payment platforms, ensuring convenience for visitors. The system generated digital receipts, enhancing transparency and reducing the risk of fraudulent activities.
The digital fee collection system provided Fancy Bazar Government Parking Lot with valuable analytics and reporting capabilities. The management team could access real-time data on parking occupancy, peak hours, revenue trends, and other key metrics. These insights facilitated data-driven decision-making, enabling the parking lot to optimize operations, allocate resources efficiently, and plan for future requirements.
The implementation of the digital fee collection system brought about remarkable improvements at Fancy Bazar Government Parking Lot:
Elimination of Cash Leakage: By replacing the manual cash-based payment process, the digital fee collection system significantly reduced the chances of cash leakage. The automated payment process ensured accurate fee collection, eliminating the risks associated with manual handling of cash.
Enhanced Efficiency: The streamlined and automated payment process expedited the entry and exit of vehicles, reducing waiting times and increasing overall operational efficiency. This contributed to a smoother flow of traffic and enhanced customer satisfaction
Valuable Analytics Insights: The system's analytics capabilities empowered the management team with real-time data and insights. They could identify patterns, peak hours, and revenue trends, allowing them to make informed decisions to optimize parking operations and improve service quality.
Transparency and Accountability: The digital receipts generated by the system provided transparency in fee collection, reducing disputes and ensuring accountability. The parking lot gained trust from visitors and stakeholders due to the enhanced transparency in revenue management
The deployment of the digital fee collection system at Fancy Bazar Government Parking Lot enabled efficient and transparent fee collection while preventing cash leakage. Barrel Scope's solution empowered the parking lot with valuable analytics insights, facilitating data-driven decision-making for optimizing operations. The case study highlights the transformative impact of implementing advanced technologies in parking management, enhancing efficiency, accuracy, and transparency in revenue collection processes .
